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January 12, 2018

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Ucertify offers free demo for ITILFND exam. "ITIL Foundation (syllabus 2011)", also known as ITILFND exam, is a EXIN,Inc Certification. This set of posts, Passing the EXIN,Inc ITILFND exam, will help you answer those questions. The ITILFND Questions & Answers covers all the knowledge points of the real exam. 100% real EXIN,Inc ITILFND exams and revised by experts!

Q131. What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required? 

A. Serviceability 

B. Availability 

C. Capacity 

D. Continuity 


Q132. Which statement should NOT be part of the value proposition for Service Design? 

A. Reduced total cost of ownership 

B. Improved quality of service 

C. Improved Service alignment with business goals 

D. Better balance of technical skills to support live services 


Q133. The remediation plan should be evaluated at what point in the change lifecycle? 

A. Before the change is approved 

B. Immediately after the change has failed and needs to be backed out 

C. After implementation but before the post implementation review 

D. After the post implementation review has identified a problem with the change 


Q134. Which of the following is service transition planning and support NOT responsible for? 

A. Prioritizing conflicts for service transition resources 

B. Coordinating the efforts required to manage multiple simultaneous transitions 

C. Maintaining policies, standards and models for service transition activities and 


D. Detailed planning of the build and test of individual changes 


Q135. Which of the following BEST describes partners' in the phrase people, processes, products and partners"? 

A. Suppliers, manufacturers and vendors 

B. Customers 

C. Internal departments 

D. The facilities management function 


Q136. Which of the following are benefits to the business of implementing service transition? 

1. Better reuse and sharing of assets across projects and resources 

2. Reduced cost to design new services 

3. Result in higher volume of successful changes 

A. 1 and 2 only 

B. 2 and 3 only 

C. 1 and 3 only 

D. None of the above 


Q137. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk? 

A. Training in risk management for all staff and identification of risks 

B. Identification of risk, analysis and management of the exposure to risk 

C. Control of exposure to risk and investment of capital 

D. Training of all staff and investment of capital 


Q138. A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them? 

A. Be accountable for the outcome of an activity 

B. Perform an activity 

C. Be kept up-to-date on the progress of an activity 

D. Manage an activity 


Q139. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth? 

A. Do 

B. Perform 

C. Implement 

D. Measure 


Q140. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business? 

A. Service level management 

B. Financial management 

C. Demand management 

D. Risk management 


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