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February 12, 2018

All About ITILFND test Feb 2018

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Q41. Which of these statements about resources and capabilities is CORRECT? 

A. Resources are types of service asset and capabilities are not 

B. Resources and capabilities are both types of service asset 

C. Capabilities are types of service asset and resources are not 

D. Neither capabilities nor resources are types of service asset 


Q42. Which of the following is NOT an objective of request fulfillment? 

A. To provide information to users about what services are available and how to request them 

B. To update the service catalogue with services that may be requested through the service desk 

C. To provide a channel for users to request and receive standard services 

D. To source and deliver the components of standard services that have been requested 


Q43. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits? 

A. Service asset and configuration management 

B. Event management 

C. Service catalogue management 

D. Problem management 


Q44. What are customers of IT services who work in the same organization as the service provider known as? 

A. Strategic customers 

B. External customers 

C. Valued customers 

D. Internal customers 


Q45. What are the categories of events described in the ITIL service operation book? 

A. Informational, scheduled, normal 

B. Scheduled, unscheduled, emergency 

C. Informational, warning, exception 

D. Warning, reactive, proactive 


Q46. Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge? 

A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented 

B. Public frameworks are always cheaper to adopt 

C. Public frameworks are prescriptive and tell you exactly what to do 

D. Proprietary knowledge has been tested in a wide range of environments 


Q47. Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels? 

A. Change management 

B. IT service continuity management 

C. Financial management for IT services 

D. Service catalog management 


Q48. Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 

1. Monitoring system availability 

2. Designing availability into a proposed solution 

A. None of the above 

B. Both of the above 

C. 1 only 

D. 2 only 


Q49. Where would all the possible service improvement opportunities be recorded? 

A. CSI register 

B. Known error database 

C. Capacity management information system 

D. Configuration management database 


Q50. Which of the following identifies the purpose of service transition planning and support? 

A. Provide overall planning for service transitions and co-ordinate the resources they require 

B. Ensure that all service transitions are properly authorized 

C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked 

D. To define testing scripts to ensure service transitions are unlikely to ever fail 


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