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July 11, 2017

All About 220-902 exam cram Jul 2017

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Q81. A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue? 

A. Fuser 

B. Duplexer 

C. Pickup roller 

D. Imaging drum 


Q82. Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO). 

A. Windows 7 Home Premium 

B. Windows Vista Business 

C. Windows XP Home 

D. Windows XP Professional 64-bit 

E. Windows XP Media Center 

Answer: A,B 

Q83. A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform? 

A. Partition the hard drive in Extended format. 

B. Use Windows Update to download the appropriate driver. 

C. Enable Multiboot in the BIOS. 

D. Convert the file system to NTFS. 


Q84. Which of the following file formats does Android use for application installation? 

A. .ipa 

B. .api 

C. .apk 

D. .exe 

E. .sdk 


Q85. Which of the following best practices is used to fix a zero-day vulnerability on Linux? 

A. Scheduled backup 

B. Scheduled disk maintenance 

C. Patch management 

D. Antivirus update 


Q86. Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue? 

A. Use a maintenance kit 

B. Calibrate the printer 

C. Replace the toner 

D. Replace the fuser 


Q87. A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue? 

A. Automated system recovery 

B. Emergency repair disks 


D. Safe mode 


Q88. A company has subscribed to a cloud service, paying monthly for a block of services and being billed incrementally when they exceed the monthly fee. Which of the following cloud concepts does this represent? 

A. Measured service 

B. Rapid elasticity 

C. On-demand 

D. Resource pooling 


Q89. A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization? 


B. iCal 

C. POP3 



Q90. A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician? 

A. Follow the customer’s prescribed course of action. 

B. Convince the customer to take a better course of action to resolve the issue. 

C. Explain why the customer’s prescribed course of action is incorrect. 

D. Acknowledge the customer’s input, but follow another course of action. 


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