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September 2, 2017

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Q101. A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO). 

A. Configure the workstation for a static IP 

B. Disable all wireless network connections 

C. Remove shortcuts to the application 

D. Block the application in Windows Firewall 

E. Change network location to Work 

F. Reroute the web address in HOSTS file 

Answer: D,F 

Q102. A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future? 

A. Check the “Reconnect at logon” checkbox for the mapped network drive 

B. Connect all computers in the office to UPS devices 

C. Re-map the mapped network drive with the domain administrator account 

D. Replace the hard drives on the file server hosting the shared files 


Q103. A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue? 

A. Reset to the smartphone to factory default. 

B. Uninstall any unused apps. 

C. Close all running apps. 

D. Charge the smartphone. 


Q104. When securing a mobile device, which of the following types of screen locks is the MOST secure? 

A. Fingerprint lock 

B. Swipe lock 

C. Passcode lock 

D. Face lock 


Q105. A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue? 

A. Turn on windows firewall 

B. Click the unsubscribe link in the spam 

C. Run an anti-spyware scan 

D. Install privacy filter 


Q106. A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT? 


B. Manually erase all cookies 

C. Go back to the latest restore point 

D. Run defrag 


Q107. A PC technician notices that the printers deployed via a new Group Policy are not showing up on the workstation. Which of the following commands should be run on the PC? 

A. extract 

B. robocopy 

C. gpupdate 

D. tasklist 


Q108. A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST solve the issue? 

A. Change the user’s email password. 

B. Enable spam filtering on the email account. 

C. Change the email account from POP to IMAP. 

D. Disable the user’s email account. 


Q109. Ann, an executive, reports that she received a call from someone asking for information about her email account. Which of the following type of potential security threats does this scenario describe? 

A. Social engineering 

B. Spoofing 

C. Zero-day 

D. Man-in-the-middle 


Q110. A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue? 

A. Fuser 

B. Duplexer 

C. Pickup roller 

D. Imaging drum 


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